Network Operations Manager

Job description

Job responsibilities

• Leadership : Manage a high-performing, inclusive team of engineers, technical professionals, and vendor agents. Design and implement overarching business plans, long-term strategic initiatives, and roadmaps to continue…
• Incident Management : Act as an Owner during major service disruptions, managing the end-to-end remediation of high-severity events and Tier 2/3 escalations.
• ITIL Governance : Oversee the full lifecycle of technology infrastructure services (incident, change, event, configuration, and asset management).
• Deployment Support : Validate and implement MOPs (Methods of Procedure) for internal teams and implementation partners.
• Technical Operations : Provide technical leadership during complex network event correlation, architectural improvement validations, and the review of site-specific Engineering Design Plans (EDPs).
• Automation & Innovation : Guide the transition from legacy, manual infrastructure configurations to highly automated network operations.

Job requirements

• 7+ years of experience in network operations or engineering.
• People Management : 2+ years of experience in a management or team lead role
• Operational Excellence: Experience managing and delivering strategic networks with high availability requirements
• Team Building : Proven track record of recruiting, hiring, and building technical teams in a fast-paced environment.
• Technical Proficiency : Strong knowledge of configuring network devices via CLI (console/SSH) and cloud-hosted portals.
• High-Bandwidth Ops: Experience managing high-performance networks supporting large-scale data ingress/egress (e.g., fleet data offloading) and critical on-premise infrastructure.
• Soft Skills : Strong interpersonal, verbal, and written communication skills for engaging with both technical engineers and business stakeholders.
• Process Management : Experience in creating documentation, runbooks, and configuration management standards.