NX CAD Support Engineer

Job description

Job responsibilities

• Develop, implement, monitor, and optimize the Siemens NX CAD environment, including templates, customization files, role-based configurations, and default settings across the organization.
• Provide specialized technical support for CAD software applications used by our design and engineering teams (e.g., [NX, SolidWorks]).
• Manage the incoming IT helpdesk queue [e.g., Jira Service Desk], ensuring tickets are triaged, categorized, and assigned correctly.
• Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues.
• Meet or exceed established Service Level Agreements (SLAs) for ticket response and resolution times.
• Onboard new hires by setting up CAD-capable workstations, user accounts, and software permissions.
• Create, organize, and maintain user-facing self-service documentation and internal IT knowledge base articles.
• Provide technical leadership and structured training to engineering and design teams; mentor less experienced users and serve as the primary point of escalation for NX-related issues.

Job requirements

• Education: Associate degree or Bachelor’s degree in Information Technology, Computer Science, Engineering, Drafting/Design, or equivalent work experience.
• Experience: 2–4 years of experience in an IT helpdesk/technical support role.
• CAD Experience: Minimum 1–2 years of experience supporting or directly using CAD platforms (NX, SolidWorks) in a professional environment.
• Working knowledge interpreting NX Logs/Sys Logs
• Strong written and verbal communication skills to effectively interact with all levels of the organization.
• Problem-Solving: Excellent troubleshooting skills with a methodical approach to diagnosing complex software conflicts.
• Communication: Ability to explain complex technical issues to both highly technical engineers and non-technical staff.
• Customer Service: A patient, empathetic, and helpful attitude toward end-users under tight deadlines.