Operational Risk Manager

Job description

Job responsibilities

• Mature & Publish Playbooks: Review, refine, and publish operational playbooks, ensuring they remain the accurate, optimized "source of truth."
• Day-to-Day Risk Management: Oversee continuous monitoring of operational risks, lead root cause investigations, and ensure compliance with our Safety Management System (SMS) and risk frameworks.
• Risk Register Ownership: Maintain, update, and govern the operational risk register, ensuring all tracked risks have clear owners, mitigation strategies, and regular status updates.
• Product Liaison: Translate day-to-day operational risk data, predictive analysis, and trends into nuanced requirements that secure roadmap prioritization from Product teams.
• Systems-Based Thinking: You analyze how our daily workflows interact, identifying bottlenecks or weak points in current frameworks to optimize the entire ecosystem.

Job requirements

• Experience: 5+ years of Operational experience, with a focus on managing or maturing risk/operational workflows.
• Education: Bachelor's Degree in a relevant field or equivalent practical experience.
• Tools & Framework Tracking: Direct experience with Jira and structured requirements tracking to manage operational priorities, action items, and cross-functional deliverables.
• Safety Framework Knowledge: Practical working knowledge of Safety Management Systems (SMS) principles and their application in fast-paced, live operational environments.
• Process Improvement & Systems Thinking: Proven track record of evaluating complex workflows, identifying failure modes, and authoring clear, comprehensive operational documentation.
• Communication & Collaboration: Exceptional written and verbal communication skills, with the ability to build trust, align diverse stakeholders, and influence without formal authority.
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