Operations Coordinator

Job description

Job responsibilities

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
• Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
• Open or close depots in accordance with scheduled shift.
• Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
• Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
• Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
• Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.

Job requirements

• Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
• Strong organizational, collaboration, and problem-solving skills.
• Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
• Demonstrated ability to work independently with minimal supervision.
• Comfort with spreadsheets (Excel or Google Sheets)
• Willingness to work flexible hours, including evenings and weekends, as operations require.
• Comfortable driving mid-size utility vehicles as needed.
• Valid U.S. driver’s license.