Planning Manager - GOC

Job description

Job responsibilities

• Design Scalable Processes: Build and own the global framework for Global Operations Center capacity planning, acting as the primary program manager for resource scaling.
• Navigate Operational Ambiguity: Apply strong business judgment to ensure resource strategies accurately reflect commercial targets (cars, trips, revenue) and real-world operational constraints.
• Drive Vendor Accountability: Oversee execution across large, cross-organization vendor partnerships, prioritizing structural efficiency models and strict SLA compliance.
• Shape Executive Narratives: Provide critical input to decision-makers by translating complex capacity models into decisive narratives with clear P&L implications.
• Mitigate Operational Risk: Identify risks and advocate for structural fixes and "principled spending" rather than relying on temporary resource additions.
• Validate Technical Models: Periodically perform technical deep-dives to ensure mathematical and capacity models remain transparent, verifiable, and free of "black box" assumptions.
• Architect Advanced Models: Partner with Product, Engineering, and Data Science to deploy models within centralized planning ecosystems (like Anaplan) to meet evolving requirements.

Job requirements

• Educational Foundation: Bachelor's degree in Business, Economics, Supply Chain, Operations Management, Finance, or equivalent practical experience.
• Planning Expertise: 5+ years of experience driving outcomes in capacity planning, commercial operations, S&OP, or strategic program management.
• Cross-Organizational Leadership: Proven ability to drive collaborations with strategic partnership teams and proactively manage dependencies during high-growth phases.
• Mastery of Communication: Exemplary presentation skills with the confidence to establish the "source of truth" and influence senior decision-makers.
• Tooling Fluency: Direct expertise building and maintaining capacity models and roadmaps within scaled enterprise platforms like Anaplan.
• Technical Literacy: Proficiency with data querying (SQL) and foundational quantitative modeling to effectively guide technical partners and validate data.