- Robot type
- Warehouse and Logistics
- Location
- BedfordMassachusettsUSA
- Job type
- Customer Success
- Posted
- Sep 8, 2026
- Salary
- $170,000–$220,000 a year
Principal Solutions Architect (Warehousing/MHE)
Job description
The Solutions Design Team is seeking an innovative and solutions-focused Principal Solutions Architect to lead the design of intelligent automation systems that leverage our technology to optimize customer operations. In this role, you will analyze complex data and processes to ensure the performance and scalability of our solutions, collaborating with customers and internal teams throughout the presales cycle. Success in this position requires strong technical problem-solving skills, effective project management, and the ability to clearly communicate complex concepts to both internal and external stake holders.
Job responsibilities
- Pre-Sales Customer Interaction Analyze customer data, conduct engineering analyses and propose solutions for specific customer applications.
- Collaborate with customers to analyze and manage requirements to deliver meaningful business value.
- Compose in-depth technical response documents and provide customer presentations to support the sales process.
- Work with Sales to identify new application areas and, with Marketing, create compelling messaging and demonstrations that attract new customers/prospects.
- Work with Program Engineers to ensure accurate solution development and deployment in post-sales phase.
- Prototype Development Analyze customer requirements, define and propose Proof-of-Concept, manage POC development activities, and transition systems to engineering & operations.
- Recommend ways to apply new technologies and solutions that will maximize their value to customers and Berkshire Grey.
- Assess the feasibility of POC/development ideas and collaborate with engineering team to determine design limitations and opportunities.
Job requirements
- BS degree in industrial engineering, operations or related field.
- Experience designing warehouse automation particularly conveyor layouts.
- Strong business acumen.
- Ability to work with MS Excel, MS Project and technical drawings (AutoCAD, Solidworks, etc).
- Comfortable working with mechanical systems.
- Develop models as required to solve complex problems.
- Understand use of operational and financial metrics to drive business decisions.
- Ability to interface with customers successfully and professionally.
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