Product Manager, Diagnostics - Global Services

Job description

Job responsibilities

• Operate as the product manager for diagnostic service technology to ensure service professionals have the resources and tools required to effectively and efficiently diagnose technical issues with Intuitive devices.
• Maintain deep technical expertise regarding current methods for diagnosing technical product issues to build a clear picture of the pain points, inefficiencies, and opportunities to evolve diagnosis processes.
• Challenge the status quo as it relates to the current and historical methods for diagnosing technical product issues, both remotely and on premise.
• Critically and strategically explore new approaches for diagnosing technical issues that streamline and speed up diagnosis, improve time to service professional proficiency, drive efficiency and scalability for growth,…
• Develop a long-term strategic vision for diagnostic capabilities. Develop medium-term and short-term roadmaps for planned development in support of that vision.
• Partner with the Product Managers who own the on-premises and remote service technology platforms to surface new diagnostic innovations within those platforms.
• Partner with product development teams, software engineers, and system analysts to ensure planned diagnostic innovation requirements are scoped throughout the product pipeline to ensure consistent deployment of new…
• Work in partnership with the Services Product Managers, Product Performance Engineers, Product Support Engineers, Technical Support Engineers, and Digital Customer Support to define and deploy new diagnostic…

Job requirements

• Requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years of experience and a Master’s degree; or a PhD without experience; or equivalent work experience
• Demonstrated technical experience with medical device diagnostics or the equivalent
• Demonstrated technical knowledge of the Intuitive’s products
• Experience with product management, continuous improvement initiatives, Lean/Six Sigma, or equivalent
• Experience building business cases using qualitative and quantitative data to secure funding, resources, or project/program support
• Experience investigating and defining complex problems prior to solution development
• Experience with market research, voice of customer feedback, voice of service feedback, or equivalent
• Formal or informal leadership of cross-functional teams to implement/launch key initiatives