Product Operations Specialist, Air Defense C2

Job description

Job responsibilities

• Support the Feedback Loop & Voice of the Field: Help run the loop that turns field failures, Return Merchandise Authorization (RMA) trends, readiness signals, and deployment friction into structured, prioritized…
• Maintain the Single Source of Truth, Data & Reporting: Own an accurate, real-time source of truth for all Air Defense C2 compute—status, location, configuration, and lifecycle stage—and build/maintain the readiness,…
• Maintain & Improve Process and Tooling: Maintain and continuously improve the SOPs and tracking-system workflows (Salesforce, JIRA, Airtable, Slack, and ERP platforms such as Oracle or Odoo) that keep our systems of…
• Support Program Scalability & Fulfillment: Partner with Deployment Operations, Special Projecta Team, and the C2 team to translate program requirements and production forecasts into actionable fulfillment and…
• Coordinate Incident Triage: Serve as an operational point of contact for issues affecting deployed C2 hardware—triaging, coordinating resolution, and escalating to engineering as needed.

Job requirements

• Bachelor's degree, or equivalent professional experience in lieu of a degree
• 2+ years of experience in product operations, technical operations, program/product support, or a comparable role in a high-energy, fast-paced startup, hardware, or logistics environment
• Demonstrated ability to turn operational or field data into insights and recommendations that support cross-functional decisions
• Ability to communicate and coordinate technical and non-technical efforts across product, engineering, business, and sustainment functions
• Ability to work proficiently and stay organized across multiple connected systems (e.g., Oracle ERP, Odoo, Salesforce, JIRA, Slack)
• Excellent written, visual, and verbal communication skills
• Willingness to travel up to 25%
• Ability to obtain and maintain a U.S. Secret security clearance