Product Operations Technical Specialist, Air Defense

Job description

Job responsibilities

• Incident Resolution: Identify, triage, troubleshoot, and, as necessary, escalate incidents affecting health and performance of deployed air defense assets to expeditious resolution.
• Root Cause Analysis: Initiate root cause analysis of specific incidents and produce trend analyses of aggregated incident data to facilitate follow-on investigation and root cause corrective action (RCCA) by product…
• Data Analysis & Decision Support: Identify, record, analyze, and communicate data and trends relevant to the health and performance of assets to facilitate decision-making by cross-functional stakeholders across…
• Fleet Sustainment: Collaborate with various cross-functional teams to continuously sustain and modernize our fleet of deployed systems through proactive hardware and software maintenance and upgrades.
• Project Management: Execute project work focused on enhancing the scalability of our fleet sustainment processes and infrastructure.

Job requirements

• Self-starter with a record of high achievement in multiple domains
• Ability to communicate and coordinate technical and non-technical efforts across various business, engineering, and sustainment functions, influencing decision-making, resource allocation, and operational planning
• Excellent written, visual, and verbal communication skills.
• Eligible to obtain and maintain an active U.S. Secret security clearance
• Willingness to work non-standard hours and weekends as needed
• Bachelors degree in a STEM field and/or previous technical work experience
• Experience with Linux Command Line Interface (CLI)
• >2 Years of experience in any or several of the following sectors: government agency, military, defense, consulting, manufacturing