Product Operations Technical Specialist, Counter Intrusion

Job description

Job responsibilities

• Sustain Anduril’s Counter Intrusion deployments by combining an understanding of our customers’ missions with familiarity of our products and integrations
• Triage, diagnose and root cause product incidents. Drive postmortem actions including providing status visibility through resolution
• Consistently assess and ratchet up the quality of the fleet’s observability and telemetry in partnership with product teams
• Develop fleet health reporting spanning Anduril’s Counter Intrusion technology stack, continuously assessing deviations from the baseline
• Interface with internal operations and product teams to identify and solve system or product reliability issues
• Support Anduril’s global customers through proactive communications and detail-oriented execution
• Propose process and product improvements based on customer feedback and available metrics/analytics
• Perform maintenance on Anduril hardware through use of Linux command line function

Job requirements

• Demonstrated experience as a self-starter, able to find and resolve issues on your own.
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to take ownership and be self-sufficient across the depth and breadth of the technical system.
• Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
• Confident with navigating ambiguity and crafting new ways of doing things.
• Excellent written, visual, and verbal communication skills.
• Must be able to obtain and hold a U.S. security clearance; holding clearances in the past a plus.
• Able to be on-site in Irvine, CA (relocation assistance is provided)