Product Operations Technical Specialist, Maritime

Job description

Job responsibilities

• Support Product Operations: combine understanding of customers’ missions with familiarity of our products and delivered capabilities.
• Drive Fleet Reliability: Partner directly with software and hardware engineering teams to translate real-world field telemetry and failure data into permanent system upgrades and design improvements.
• Analyze System Telemetry: Oversee the collection and analysis of fleet health data using advanced data-driven tools, helping to predict and prevent failures before they happen.
• Bridge the Gap: Act as the critical translator between deeply technical engineering teams, business development stakeholders, and military operators in the field.
• Customer & Mission Support: Ensure exceptional technical support for our global users, managing communications around high-priority incidents and driving them to rapid resolution.
• Help Build the Playbook: Standardize and scale our sustainment operations, creating the processes that will support Maritime as the fleet grows exponentially worldwide.

Job requirements

• Education: Bachelor's degree in a technical or related field, OR equivalent hands-on military, maritime, or industrial technical experience.
• Self-driven: self-starter with a record of high achievement in multiple domains
• Problem-Solving Mindset: A proven ability to navigate ambiguous situations and lead teams through complex, unstructured technical challenges.
• Technical Communication and Collaboration: Ability to communicate and coordinate technical and non-technical efforts across various business, engineering, and sustainment functions, influencing decision-making,…
• Clearance & Location: Eligible to obtain and maintain a U.S. Secret Security clearance, and based in (or willing to relocate to) the Quincy, MA.
• Travel and schedule: Ability to travel as needed to support customer operations and test events. Willingness to work non-standard hours and weekends as needed.