Product Support Engineer - Edge Compute & Comms

Job description

Job responsibilities

• Develop and maintain comprehensive, ground-up sustainment plans for the specific product(s) you support
• Partner with customers, operations teams, and cross-functional engineering teams to define, implement, and continuously improve effective maintenance and repair strategies
• Ensure the availability of up-to-date maintenance procedures, specialized tools, and accurate technical manuals to support field sustainment operations
• Serve as the primary point of contact for all sustainment-related matters within your assigned product team, proactively identifying and resolving issues
• Collaborate with design and manufacturing engineering teams during new product development phases to integrate best sustainment practices and design-for-supportability concepts early in the process
• Create and maintain a Service Bill of Materials (SBOM) and other critical sustainment artifacts (e.g., provisioning lists, support equipment lists), ensuring they establish a central, up-to-date repository for all…

Job requirements

• 5+ years of experience in product support, sustainment engineering, or systems engineering roles within a high-rigor environment (e.g., defense, aerospace, advanced robotics, complex industrial systems)Demonstrated…
• Hands-on proficiency with professional CAD software and Product Lifecycle Management (PLM) tools for managing engineering data, changes, and configurations
• Foundational understanding and practical application of Integrated Product Support (IPS) elements, principles, and concepts (e.g., maintenance planning, supply support, technical data management, support equipment,…
• Familiarity with military standards, specifications, and regulatory compliance relevant to product support and sustainment activities
• Eligible to obtain and maintain an active U.S. Secret security clearance
• Ability to travel for on-site support, field deployments, and direct customer engagements, as required
• Bachelor's degree in Engineering ( Mechanical, Manufacturing, Aerospace, or related field)
• Direct experience with sustainment methodologies such as Maintenance Task Analysis (MTA), Level of Repair Analysis (LORA), Reliability Centered Maintenance (RCM), or developing Contractor Logistics Support (CLS) plans.