Program Manager, Supply Chain Training

Job description

Job responsibilities

• Lead and Inform Training Strategy: Lead the day-to-day execution and delivery of training programs for warehousing and materials operations, while providing critical floor-level insights to inform the broader MFG…
• Align with Production Standards: Lead the work to ensure all supply chain training infrastructure, delivery methods, qualification standards, and content development align with the established best practices of the…
• Design & Stand Up Onboarding: Lead the creation and standardization of a highly effective onboarding program from scratch for Materials Handlers, Inventory Control, Materials Flow Specialists with a focus on scaling…
• Systems Training Execution: Manage and deliver training programs for core supply chain systems, including Oracle, Forge WMS, and Autotime, while supporting the transition strategy away from legacy systems (Odoo,…
• Lead and Develop the Team: Provide direct leadership, coaching, and daily direction to a team of two training specialists, ensuring excellence in classroom facilitation, floor-level training, and documentation.
• Track Outcomes & Drive Improvement: Measure training effectiveness using key operational metrics (e.g., time-to-productivity, picking/packing accuracy, system transaction errors, safety compliance) and use this data to…
• Build Strong Relationships: Partner closely with Supply Chain, Warehouse operations, Industrial Engineering, and Production leadership to understand operational pain points, build trust, and align training solutions to…

Job requirements

• 8+ years of experience in Learning & Development, Technical Training, or Program Management.
• Must have experience working within or directly supporting a supply chain, warehouse, or materials management function within a fast-paced production or manufacturing environment.
• Proven experience building strong collaborative relationships with operational leaders and translating their business needs into training solutions.
• Experience leading and managing direct reports (this role will have 2 direct reports).
• Demonstrated experience executing, standardizing, and scaling training/onboarding programs across multiple physical locations or sites.
• Superb facilitation and coaching skills—able to engage and train frontline materials handlers, operations managers, and specialized industrial engineers.
• Strong organizational and project management skills, with the ability to lead multiple projects concurrently in a rapidly scaling environment.
• Eligible to obtain and maintain an active U.S. Secret security clearance.