Robot Support Associate

Job description

Job responsibilities

• Monitor fleet management interface to ensure continuous, uninterrupted throughput of autonomous systems.
• Track key operational metrics and proactively address bottlenecks.
• Quickly respond to system alerts, physical robot faults, pathing jams, and hardware exceptions
• Perform basic physical and digital triage to safely clear error states, recover stalled robots and return them to active service without compromising shift pace.
• Use our tracking system to log detailed fault/bug reports, capturing necessary information to root cause incidents.
• Partner with the appropriate engineering teams to diagnose recurring hardware, software, or sensor failures.
• Participate in root-cause analysis (RCA) sessions and assist in testing or validating new firmware, software patches, and hardware retrofits on the live floor.
• Keep clear line of communication with on the floor operations and Service to achieve daily production goals

Job requirements

• One or more years of experience in a similar role working in an automated warehouse, manufacturing facility, autonomous fleet monitoring or technical operations environment
• Comfortable navigating complex software dashboards, fleet management software, and basic hardware diagnostics.
• Strong problem solving and troubleshooting skills; ability to remain calm and decisive during high-volume operational incidents.
• Excellent verbal and written communication skills and ability to work in a fast paced environment involving quickly changing priorities and ability to handle stressful situations
• Working knowledge of google suite
• Working knowledge of WMS systems
• Working knowledge of OSHA regulations
• Dedicated, hard working and quick learner