- Robot type
- Service and Consumer
- Location
- Menlo ParkCaliforniaUSA
- Job type
- Customer Success
- Posted
- Sep 7, 2026
- Salary
- $25–$35 an hour
Internship
Robotics Customer Success Intern
Job description
Each year, 2.5 trillion hours are spent on household chores. At Matic, we’re on a mission to recapture that lost time, and we’re doing it by revolutionizing home robotics.
Our first product, also called Matic, is a Wall-E-esque floor cleaning robot. We've built what amounts to "full self-driving in the home” with real-time 3D mapping, adaptive path-tracking, and a precise semantic understanding of the home. Our breakthroughs in spatial AI allow Matic to work reliably in real homes, using only RGB cameras and neural networks running on-device.
Job responsibilities
- Own tickets end-to-end. First response to resolution. No missed replies, no open threads, no customer left hanging.
- Diagnose bugs, walk customers through fixes, and coordinate repairs or replacements when needed.
- Escalate the hard ones to Engineering, Product, or Ops, and drive them to closure.
- Analyze customer issue data obsessively. Spot patterns across tickets. Surface recurring issues, root causes, and product gaps to the team so the same problem doesn't hit a second customer.
- Develop deep product knowledge across hardware, software, algorithms, and the Matic app. Know the product inside and out: every component, every edge case, every workaround.
- Develop and deploy AI tools such as skills and agents to improve response times and support quality, and build a feedback loop that results in continuous improvement of customer success processes
Job requirements
- Weekend availability. We support our customers seven days a week, so the team rotates weekend coverage. You won't work every weekend, but you'll take your turn.