Robotics Field Engineer, Physical AI

Job description

Job responsibilities

• Install, commission, and validate robots at customer sites, ensuring each deployment meets specifications before handoff.
• Serve as a primary technical responder for customer-reported hardware issues. Independently diagnose and repair electrical systems, including wiring, power supplies, sensors, and controllers, and mechanical systems,…
• Perform scheduled maintenance and inspections across the fleet of more than 200 deployed units, tracking wear patterns and addressing issues before they cause downtime.
• Maintain detailed repair logs, failure analyses, and maintenance records in tools such as Linear and Notion. Develop field runbooks and troubleshooting guides as the fleet grows.
• Partner with hardware engineering to address recurring failure modes, improve repairability, and inform component standardization decisions.
• Communicate clearly and professionally with customers about technical issues, repair progress, and resolutions.
• Train customers on robot operation, maintenance, and troubleshooting.
• Follow field safety protocols and company standards, identify hazards, and drive corrective actions.

Job requirements

• 3+ years of hands-on field service or technician experience with robotics, industrial automation, medical devices, heavy equipment, or similarly complex electromechanical systems.
• A demonstrated ability to own field visits independently: diagnose unfamiliar failures, exercise sound technical judgment, and follow through with customers.
• Strong electrical and mechanical troubleshooting skills, including the use of multimeters, oscilloscopes, wiring diagrams, and schematics.
• Practical experience diagnosing actuators, motors, gearboxes, and bearings, along with issues involving firmware, control software, and access controls.
• Willingness to travel frequently and adapt to different customer environments and schedules.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related technical field, or equivalent hands-on field experience.
• Excellent communication skills and the ability to represent Dexmate professionally, including during time-sensitive customer issues.
• A strong sense of ownership and comfort making progress when information or processes are incomplete.