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Formic

Robot type
Industrial Automation
Location
ChicagoIllinoisUSA
Job type
Customer Success
Posted
Sep 1, 2026
Full-time

Robotics Field Service Engineer

Job description

The Fleet Operations Team drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics, controls, and real-world factory execution, ensuring Formic’s automation delivers consistent, measurable performance across diverse industrial applications.

Job responsibilities

  • Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
  • Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly
  • Provide hands-on technical support to customer operators and maintenance teams
  • Log service activity, asset updates, and spare part requirements in CMMS systems
  • Coordinate field scheduling and support with customers, vendors, and internal stakeholders
  • Monitor system performance remotely using Formic dashboards and fleet tools
  • Document service work, root cause analysis, and follow-up actions with clarity and precision
  • Identify recurring failure patterns and escalate systemic risks for broader improvement

Job requirements

  • Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots
  • Familiarity with palletizing, case packing, pick-and-place, or conveyor systems
  • Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments
  • Prior customer-facing field experience
  • Spanish language proficiency
Apply on Formic websiteSave

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