Robotics Forward Deployed Engineer

Job description

Job responsibilities

• Own a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical…
• Automate yourself out of the repetitive work. Convert recurring manual interventions into tooling, scripts, and playbooks that your customers and our remote team can run without you. The fleet grows;
• Develop deep working knowledge of our robot systems — software, hardware, and operational characteristics — sufficient to diagnose issues credibly and build real solutions at the boundary of the product.
• Diagnose and resolve ambiguous, multi-factor issues in real-world environments — across software configuration, mechanical adjustment, process change, and root-cause analysis — and own the ones with no playbook yet.
• Partner with engineering on the deeper fixes: package high-confidence cases with repro conditions, logs, and a likely root cause, and bring field validation rather than just a complaint.
• Track the health and performance of your fleet — uptime, reliability, throughput, customer satisfaction — and act proactively on early signals.
• Be the voice of your customers in our internal roadmap conversations; translate field reality into structured product insight.
• Partner with Account Executives on expansion conversations, where operational success creates natural openings for growth.