Robotics Technical Support Engineer II

Job description

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

At Johnson & Johnson Robotics and Digital Solutions, we’re changing the trajectory of health for humanity, using robotics to enhance healthcare providers’ abilities and improve patients’ diagnoses, treatments, and recovery times. Johnson & Johnson Robotics was established in 2020 with the integration of Auris Health, Verb Surgical, C-SATS, and Ethicon.

Job responsibilities

Demonstrating outstanding customer support and maintaining knowledge of applicable J&J MedTech products and services.
Participating in weekend and off-hours emergency on-call coverage to ensure 24/7 technical support for customers requiring assistance with Robotics capital equipment.
Applying technical knowledge and troubleshooting skills to triage capital equipment issues and determine the appropriate course of action.
Serving as a product specialist for assigned product line(s) and providing technical expertise to support business partner and customer training activities.
Managing assigned product-specific processes and resources to support effective technical support operations.
Applying troubleshooting principles to assess, resolve, and appropriately raise new or unfamiliar issues.
Focusing on the coordination, facilitation, and dissemination of information regarding assigned J&J Medtech product line(s) and related technical support activity.

Apply on Johnson & Johnson MedTech website Save

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