Salesforce Administrator

Job description

Job responsibilities

• Maintain a holistic view of all business processes and users in SFDC and related integrations to understand cross functional impacts about configuration, process, workflow and reporting
• Act as primary point of contact for SFDC users, provide basic support including resolving errors and generating reports; proactively troubleshoot issues and escalate as needed
• Manage SFDC user on/offboarding, including optimizing access
• Maintain and update sales hierarchy and roster across applicable systems
• Ensure commercial territory alignments are accurately maintained in SFDC, properly approved and documented
• Document, maintain and improve business workflows on apps and integrations including but not limited to CPQ/ARM, Field Service Lightning, Account Management, GoMeddo Scheduling, Absorb LMS, Propel PLM, QAD ERP,…
• Partner with Pricing Operations to design, deploy and maintain accurate commercial pricing across SFDC CPQ/ARM and QAD ERP systems, including supporting documentation and financial audits
• Lead and coordinate commercial project deployments by managing the evaluation, scope, testing, timely completion of development tasks

Job requirements

• 5+ years’ experience in Salesforce administration or development required
• 2+ years’ experience in Sales Operations preferred
• Medical device, pharmaceutical, biotechnology, or healthcare experience preferred
• Bachelors Degree in business/technical field, or 5+ years of relevant work experience required
• Experience in software development and enhancements, from requirements gathering through project completion Strong ability to effectively communicate with both business and technical teams
• Ability to work under pressure, meet critical deadlines and prioritize simultaneous demands from a variety of stakeholders
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and abstract up from low-level information to a general understanding
• Comfortable working in Excel (vlookups, pivot tables, etc.)