Senior Autonomous Vehicle Operations Specialist

Job description

Job responsibilities

• Lead shift-level operations, ensuring all activities follow rigorous safety guidelines and May Mobility protocols
• Serve as the primary point of escalation during your shift for vehicle, passenger, and operational issues
• Monitor vehicle health in real time using company tools; coordinate with engineering on mechanical and software issues
• Follow and enforce incident response protocols; communicate details quickly and clearly to the Site Manager and relevant stakeholders
• Complete Incident Response reporting as backup to Site Manager
• Create and Execute Incident Response Drills at designated site(s)
• Track daily site performance metrics and identify trends; surface findings and recommendations to the Site Manager
• Assist in testing software and vehicle technology changes, providing clear and structured feedback

Job requirements

• 5+ years experience in a fast-adapting and customer-focused environment
• 3 + years of supervisory or leadership experience
• Valid U.S. Driver's License
• Associates degree or higher in Business, Technical Operations, or related area
• Prior experience in operations or logistics
• Working knowledge of Google Suite
• Standard site working conditions which includes but is not limited to:
• Must be able to remain in a stationary position 50% or more of the time