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Shield AI

Robot type
Drone · Defense
Location
District of ColumbiaUSA
Job type
Hardware
Posted
Sep 4, 2026
Salary
$250,000–$370,000 a year
Full-time

Senior Director, Hivemind Operations & Sustainment (R5855)

Job description

The Senior Director of Operations & Sustainment (O&S) is responsible for ensuring customers successfully deploy, operate, maintain, and evolve the company's software and VIDAR hardware products throughout their lifecycle. O&S owns the post-development operational ecosystem that enables Hivemind Vision (HMV) integrated VIDAR, Hivemind Enterprise (HME) software and the Hivemind Solutions (HMS) service to scale while maintaining exceptional customer satisfaction.

This is an exciting opportunity to build the Hivemind O&S organization from the ground up. The organization serves as the bridge between Product Engineering, Customer Success, and Field Operations by enabling successful product…

Job requirements

  • Bachelor's degree in Engineering, Computer Science, or related technical field.
  • 15 years of experience leading software operations, sustaining engineering, technical support, or product lifecycle organizations.
  • Experience with government, defense, or mission-critical software systems
  • Experience supporting sustainment or ILS organizations for integrated hardware and software products.
  • Demonstrated success building operational organizations from the ground up supporting both product and customer delivery teams.
  • Strong systems engineering mindset with experience establishing scalable operational processes.
  • Experience leading cross-functional technical teams through complex customer issues and product improvements.
  • Excellent communication and stakeholder management skills.
Apply on Shield AI websiteSave

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