Skip to content
Bots n' Beans
Sign in

Jobs

Kodiak

Robot type
Autonomous Vehicle
Location
Mountain ViewCaliforniaUSA
Job type
IT
Posted
Feb 19, 2026
Salary
$130,000–$145,000 a year
Full-time

Senior Helpdesk

Job description

This is a unique opportunity to help further define the culture of IT at Kodiak AI. We are looking for someone who champions a "Shift Left" mentality—moving knowledge closer to the user through automation and self-service—while ensuring high-touch support for complex issues.

Kodiak Robotics, Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous technology.

Job responsibilities

  • Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows, including ticket prioritization matrices, Service Level Agreements (SLAs), and escalation paths.
  • Tool Implementation: Configure and manage the ticketing system (e.g., Jira) and asset management tools (Snipe-IT) to ensure data-driven decision-making.
  • Team Growth: Define the roadmap for the IT support team. You will be responsible for helping to hire and mentor future analysts, fostering a culture of empathy and technical excellence.
  • Access Management: Manage Identity and Access Management (IAM) for internal tools. A key focus will be automating "low-effort" tickets (such as password resets or simple access requests) to prevent bottlenecks for our…
  • Incident Management: Serve as the primary point of contact for technical issues, troubleshooting hardware (Mac/Windows PC/Linux PC), software, and network connectivity problems.
  • Provide end user guidance to Ubuntu Linux.
  • Management of 35+ Zoom conference rooms across multiple locations
  • Collaboration and support of Events Team with the following audio/visual equipment and events:
Apply on Kodiak websiteSave

Similar jobs