Senior Manager, Global Fleet Reliability Operations

Job description

Job responsibilities

• Lead global fleet reliability across multiple programs — own the end-to-end lifecycle of vehicle issues from report, through root cause, to a landed fleet-wide fix.
• Own triage across both development and production fleets — define the intake, tooling, and staffing model for each (on-site engineer support and fast repro cycles for development vehicles;
• Own root cause analysis and engineering change management — partner with engineering on permanent fixes for recurring and systemic failure modes, and own the change program that lands approved fixes across the fleet,…
• Own the validation gates that return a vehicle to service, so no vehicle rejoins a fleet before it’s confirmed ready, and set the bar for escalation quality so issues that reach engineering arrive with the fault…
• Build and lead the team — hire, onboard, and develop a mix of full-time engineers and a contract technical workforce across multiple regions and time zones, act as the liaison across operations, engineering, and…
• Own fleet uptime and reporting — be accountable for uptime against program targets, and build the tooling and reporting (daily fleet health, weekly issue trends, downtime aging, first-touch resolution) that make it…

Job requirements

• BS/MS in Electrical Engineering, Mechanical Engineering, Computer Engineering, or similar
• 10+ years experience working with automotive hardware and software
• 5+ years leading technical teams across multiple regions, time zones, or vehicle programs — including hiring and developing engineers or technicians, and managing a mix of full-time and contract/vendor-supplied…
• Experience owning a reliability, triage, or service function with a formal escalation and root cause process
• Experience owning an engineering change or configuration control process
• Experience building tooling or dashboards that improved operational efficiency for technical and non-technical teams
• Experience with hardware reliability and testing
• Experience with AV components (LiDAR, RADAR, Cameras, etc.)