Senior Manager, Quality Engineer

Job description

Job responsibilities

• Establish and lead the Field Quality function to evaluate fleet issues, prioritize actions, and track RCCA lifecycles from detection through closure.
• Define scope, roles, and responsibilities (RASIC) for Field Quality activities and maintain the master Aurora Field Quality Playbook and governing documents.
• Build and manage a high-performing team of Field Quality Engineers and Field Quality Technicians (hire and mentor as needed).
• Own the Field Quality dashboard(s) and field-data tooling; define metrics, KPIs, and reporting to monitor fleet health and quality performance.
• Triage incoming fleet issues (telemetry alerts, field reports), classify failures, and coordinate cross-functional investigations and fixes with Hardware, Software, Operations, and Service Org stakeholders.
• Drive RCCA processes (8D, 5-Why, etc.); ensure timely assignment, verification, and closure of CAPAs and verify effectiveness through pilot or fleet validation.
• Coordinate escalation paths and predefined processes for safety- or mission-critical issues; act as primary DRI for field-quality related Go/No‑Go and launch readiness concerns when required.
• Collaborate with Program Management, Engineering, and Service teams to plan and communicate risk, rollout strategies (OTA updates, field retrofits, shop repairs), and stakeholder sign‑offs.

Job requirements

• Bachelor’s degree in Engineering, Quality, Systems Engineering, or a related field; Master’s degree is a plus.
• Minimum 10 years’ experience in quality, field reliability, or related roles with increasing leadership responsibility; proven experience managing cross-functional teams.
• Demonstrated experience with RCCA methodologies and corrective action systems (8D, 5-Why, FMEA).
• Strong data-analysis skills and familiarity with dashboards, telemetry, and field-data systems to drive evidence-based decisions.
• Practical experience coordinating Hardware and Software investigations and working with Operations/Service organizations in a fleet or deployed product environment.
• Excellent stakeholder management, written and verbal communication, and ability to influence across engineering and operations teams.
• Proven ability to develop processes, RASIC definitions, and governing playbooks for complex cross-functional programs.
• Familiarity with ISO 9001 and other quality/compliance frameworks; experience preparing for internal and external audits.