Senior Product Manager, Fleet & Internal Tools

Job description

Job responsibilities

• Own and evolve the roadmap for Fleet Management and Internal Tooling, spanning device inventory and health, pilot and organization administration, troubleshooting, support, service, and repair workflows.
• Define the end-to-end dock service experience from issue detection and remote diagnosis through dispatch, parts, repair, verification, and closure, with a focus on reducing mean time to repair and repeat visits.
• Drive feature definition and prioritization in close collaboration with design, engineering, and go-to-market teams.
• Prototype and validate intuitive workflows that abstract away complexity for our customers.
• Engage with customers, prospects, and internal stakeholders to understand core business problems to develop and iterate user personas and their use case-specific requirements.
• Communicate plans and progress clearly across stakeholders; follow through to launch and adoption.
• Collaborate with marketing, support, and customer success to deliver impactful product releases.