- Robot type
- Drone
- Location
- SeattleWashingtonUSA
- Job type
- Product
- Posted
- Sep 3, 2026
- Salary
- $140,000–$215,000 a year
Full-time
Senior TPM, Integrations & Partner Engineering
Job description
We are seeking a Senior Technical Program Manager (TPM), Integrations & Partner Engineering to own how BRINC’s LiveOps cloud platform connects to the systems our customers already run – computer-aided dispatch (CAD), records management (RMS), real-time crime centers, camera and sensor networks, evidence management, and other public safety and enterprise platforms. This is a customer-facing role. You will be the technical lead for onboarding new agencies onto existing integrations, the driver behind new third-party software and product integrations from strategy through launch, and the owner of coordinating troubleshooting when an integration in the field isn’t working as expected.
Job responsibilities
- Own end-to-end onboarding of new customers onto existing LiveOps integrations: discovery, technical requirements, network/security/credential setup with agency IT, configuration, validation, go-live, and handoff to…
- Define and drive the third-party integration strategy for LiveOps – which platforms to integrate with, in what order, and why – balancing customer demand, partner business terms, technical feasibility, and the product…
- Establish new integration partnerships: run technical and product discovery with vendor engineering teams, scope interfaces, APIs, and data-sharing terms alongside product and business leadership, and set up the…
- Exercise sound technical and business judgement with external parties – knowing when to say yes, when to push back, what to build versus buy versus defer, and how to structure a partnership that works for BRINC, the…
- Drive delivery of new integration development with the Cloud Software / Web Platform team: write and own requirements, sequence work against the platform roadmap, manage dependencies, and get integrations tested and…
- Own the troubleshooting process for integrations in the field: triage customer-reported issues, coordinate root-cause and fixes across BRINC engineering, partner engineering, and customer IT, and own status and…
- Serve as the primary point of contact for integration customers and partners, translating between agency IT and dispatch operations, vendor engineering, product, and BRINC engineering.
- Build the playbooks, runbooks, integration documentation, and onboarding checklists that turn one-off integration work into a repeatable, scalable program.
Job requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 7+ years of technical program management or similar experience delivering cloud software programs with external customers and partners.
- Proven track record owning customer-facing programs where you were the accountable contact for the customer and the customer would vouch for you.
- Demonstrated blend of technical and business judgement when working with third parties: evaluating partnership proposals, scoping what to build versus buy versus defer, and negotiating commitments that hold.
- Outstanding program management fundamentals: planning, prioritization across many parallel customer and partner threads, dependency and risk management, and relentless follow-through.
- Working technical fluency with cloud software and integration concepts – APIs, authentication and SSO, data flows, cloud infrastructure – enough to lead integration strategy discussions with vendor engineers and hold…
- Experience establishing and managing third-party technical partnerships, including scoping, joint technical/business strategy, and driving vendors to commitments.
- Excellent written and verbal communication with technical and non-technical audiences, from agency IT administrators to executives.