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Intuitive

Robot type
Surgical and Medical
Location
SunnyvaleCaliforniaUSA
Job type
Software
Posted
Sep 3, 2026
Full-time

SFDC - Service Cloud Solutions Architect

Job description

We are seeking a highly experienced Salesforce Service Cloud Architect to lead the design and implementation of scalable customer service and support solutions for the medical device industry. The ideal candidate will have deep expertise in Salesforce Service Cloud architecture, enterprise CRM transformation, and customer support operations, along with hands-on experience leading complex implementation programs.

This role requires a strong technology leader who can partner with business stakeholders to modernize customer support processes, improve agent productivity, enhance customer experience, and deliver scalable enterprise solutions integrated with multiple business systems.

Job responsibilities

  • Lead architecture, design, and implementation of enterprise Salesforce Service Cloud solutions.
  • Partner with customer support, technical support, field service, quality, training, and commercial operations teams to define business requirements and scalable CRM solutions.
  • Design and implement solutions leveraging: Case Management
  • Omni-Channel Routing
  • Knowledge Management
  • Entitlements & SLAs
  • CTI / Telephony Integration
  • Digital Engagement

Job requirements

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
  • 10+ years of Salesforce platform experience.
  • 5+ years of hands-on Salesforce Service Cloud implementation experience.
  • Proven experience leading large-scale CRM and customer service transformation initiatives.
  • Strong expertise in: Salesforce Service Cloud
  • Experience Cloud
  • Salesforce Platform Architecture
  • Customer Support Operations
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