Shift Coordinator, Humanoid Robot Operations (Night Shift)

Job description

Job responsibilities

• Lead, schedule, and direct the night shift operator team, including robot and station assignments, coverage, and shift priorities.
• Own shift performance: robot uptime, task throughput, and on-time completion of the customer use case. Report results and misses at the end of every shift.
• Act as the first point of escalation for robot failures, safety concerns, and operational blockers. Triage quickly and decide whether to keep running, pivot, or stand down.
• Make sure every issue is tracked, documented, and escalated to the right engineering team in Jira, and hold the team to a high standard for ticket quality.
• Run structured shift handoffs with day shift leadership so nothing gets lost between teams.
• Coach operators in real time. Give direct feedback, support onboarding and training for new hires, and build a culture of accountability and continuous improvement.
• Spot recurring failures and process gaps, then drive fixes with engineering and operations leadership.
• Enforce all safety procedures for robot operation and model them yourself.

Job requirements

• 5+ years of experience in a leadership role such as shift lead, supervisor, coordinator, or team lead. Manufacturing, field operations, lab operations, or a similar fast-paced environment is required.
• A proven track record of owning team results: hitting targets, improving metrics, and holding yourself and others accountable.
• Confidence making sound decisions on your own and under pressure, without waiting for direction.
• Excellent written and verbal communication, including clear shift reports and effective escalation to technical teams.
• Experience working with robots or troubleshooting mechanical or electromechanical systems.
• Familiarity with Jira or a similar ticketing/tracking tool.
• Openness to giving and receiving constructive feedback, with a drive for constant improvement.
• Ability to stand 8+ hours a day and physically manage humanoid hardware.