Shift / Team Lead, Fusion Center Operations (3rd Shift)

Job description

Job responsibilities

• Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals
• Support Fleet Operations Management through process improvement across safety and efficiency for the team
• Work closely with other Team Leads and Program/Project Managers within FleetOps to ensure their team stays aligned with Zoox’s overall goals.
• Become knowledge experts on Zoox’s proprietary software related to TeleOps, Mission Control and Rider Support
• Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments
• Support missions through a wide variety of roles
• Act as a “player/coach” regularly and as the first point of contact to support service escalations

Job requirements

• 6+ years of experience working in a high-level collaborative environment and promoting a teamwork mentality
• 3+ years of experience as an Instructor or Lead within an operations team in a highly cross-functional environment.
• Proven ability to problem-solve and improve operational efficiency
• Experience working in a complex technical environment
• Proactive mindset and resourcefulness
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
• Bachelors degree
• 3+ years of autonomous vehicle industry or operations experience