Solutions Engineer

Job description

Job responsibilities

• Uncover, understand, and clarify customer requirements pertaining to implementation of warehouse robotics
• Prepare customer-specific proposals and business cases, including system design, key requirements, ROI analysis, and timelines that speak the language of both operations and finance leadership
• Perform site visits at prospective and existing customer facilities to gather requirements and validate application data
• Work with vendors and engineering to scope customer-specific pieces of the solution, such as scan tunnels, input conveyance, grippers, and software integrations
• Specify and carry out customer and application specific test plans
• Build and update customer-facing presentations and proposal materials used in executive-level buying conversations
• Act as a trusted technical advisor to accounts post-close by communicating product updates, explaining machine behavior, and feeding customer and competitive intelligence back to Product
• Support MSA/contract negotiations in collaboration with Engineering and Product, ensuring technical scope is accurately reflected in commercial terms

Job requirements

• Eagerness to learn, solve challenging problems, and lead with curiosity
• A desire for career growth and ownership of your work
• 3+ years of experience as a solutions engineer, sales engineer, or applications engineer in warehouse robotics, automation, or material handling, including direct experience writing statements of work and gathering…
• Demonstrated experience supporting sales cycles involving Tier 1 accounts (e.g., Amazon, Walmart, Target, Costco, UPS, FedEx, USPS, DHL, major 3PLs), either as the technical lead or in close partnership with an Account…
• A BS in Mechanical Engineering or a related technical field, with strong writing and presentation skills that turn complex technical information into clear, concise communications for engineers and executives alike
• Experience building executive-level business cases and ROI models
• Working familiarity with MSAs/SOWs and multi-site enterprise contract structures, 2D CAD experience (AutoCAD LT, BricsCAD, or similar), and strong Excel or Google Sheets proficiency
• (BONUS) Experience specifying WCS/WMS integrations, familiarity with DC design and operational KPIs, or existing relationships with supply chain and automation leaders at Tier 1 accounts