Sr. Digital Education Manager - Hospital Implementation

Job description

Job responsibilities

• Become a subject matter expert and model for Intuitive culture, mission, and founding principles.
• Use globally inclusive, learner-centered content design and facilitation practices that reinforce quality, consistency, field application, and customer impact.
• Build and maintain a working understanding of commercial priorities, product launches, procedure indications, digital portfolio strategy, regional growth opportunities, and sales execution needs.
• Translate procedure growth goals and digital solution priorities into learning strategy, curriculum roadmaps, practice experiences, and enablement assets that help commercial teams activate effectively in the field.
• Partner with Sales, Marketing, Product Management, Services, Clinical, Engineering, and regional training stakeholders to align digital training investment with measurable business, learner, and field outcomes.
• Serve as a consultant on strategic sales opportunities and key customer interactions where digital education, technical fluency, and customer engagement readiness are required.
• Serve as a digital solutions technology expert, including how Intuitive digital solutions integrate with robotic platforms, digital applications, hospital enterprise infrastructure, and global implementation…
• Understand the sales, implementation, and customer engagement process for Intuitive digital application infrastructure across global markets and clinical settings.

Job requirements

• Minimum 8 years of relevant professional experience in medical devices, healthcare IT, commercial learning, sales training, digital education, enablement, or related customer-facing roles.
• Minimum 5 years of sales-related, technical sales, sales engineering, product education, implementation, or commercial enablement experience preferred.
• Experience in an education, training, instructional design, digital learning, or train-the-trainer role preferred.
• Demonstrated strength in digital content creation, including e-learning, video learning, virtual facilitation assets, architecture or workflow explainers, playbooks, job aids, practice activities, and knowledge checks.
• Strong digital facilitation skills, including virtual and hybrid delivery, train-the-trainer facilitation, facilitator coaching, global enablement audiences, and application-based practice.
• Ability to translate complex clinical, technical, product, procedure, and implementation concepts into clear, engaging learning experiences for commercial teams.
• Understanding of hospital technical acquisition and implementation processes, healthcare technology markets, industry trends, customer engagement workflows, and digital solution deployment considerations.
• Knowledge of server, database, storage, networking, HL7 and DICOM interfaces, cloud-hosted services, audio/video capture devices, virtual collaboration tools, operating rooms, and procedure rooms preferred.