Sr. Product Manager, Customer Asset Mgmt

Job description

Job responsibilities

• Operate as the Sr. Product Manager for Customer Asset Management, partnering with customers, business partners, and stakeholders to drive Service innovation and ensure efficient, scalable, and customer-centric methods…
• Partner with the Market Intelligence team to perform market research, test hypotheses, and support Service needs with customer experience data
• Translate market research and customer insights into product roadmaps that align customer outcomes, the desired Service experience, and business goals
• Partner cross-functionally with teams such as Human Factors, Interaction Design, Software Development, Global Public Affairs, and Legal to gain their input on solution analysis, product positioning, requirements, and…
• Collaborate with Global Services leadership to ensure that asset management solutions are aligned with the Global Services operational goals and strategic vision
• Create user requirements for software development with input from subject matter experts to ensure consideration for business risks, regulatory considerations, and strategic objectives
• Define success metrics and work with analytics teams to monitor product performance and advocate for scalable, efficient solutions aligned with operational and financial goals
• Collaborate with product management counterparts and key business partners to drive improvements to service procedure workflows, business systems, and diagnostic/repair tools, improving efficiency and the customer…

Job requirements

• Minimum 8 years professional experience in product management, biomedical engineering, field service, servicing capital equipment/medical devices, or equivalent role
• Experience leading software development projects and with end-to-end software product launches
• Experience with continuous improvement initiatives, Lean/Six Sigma, or equivalent
• Strong track record of leading strategic initiatives from concept through to completion
• Formal or informal leadership of cross-functional teams to implement/launch key initiatives
• Critical thinking skills, attention to detail, and experience with data-driven decision making
• Experience building business cases, using qualitative and quantitative data, to secure funding, resources, project/program support, and contribute to budget planning/negotiations
• Excellent collaboration and influencing skills; proven ability to work effectively in a highly cross-functional, matrixed global environment