Staff Program Manager, Teleoperations

Job description

Job responsibilities

• Own the pilot program: tryouts, training cohorts, and the performance work that turns a new pilot into a great one, across a 2,000+ pilot operation.
• Define KPIs and measure performance (telemetry, task times, etc.), and close the loop from data to action.
• Partner with Fleet Operations to solve robot allocation for training and live deployments.
• Partner with our Southeast Asia leadership team on organizational structure and shift-operations improvements.
• Translate performance findings into concrete changes with our hardware and software engineering teams .