- Robot type
- Warehouse and Logistics
- Location
- USA
- Job type
- Business Operations
- Posted
- Jul 22, 2026
- Salary
- $125,000–$171,600 a year
Full-time
Staff Senior Reliability Engineer
Job description
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters.
Job responsibilities
- Lead high-impact RCA investigations for complex production incidents spanning software, infrastructure, industrial controls, and production SOP execution
- Chair structured, blameless RCA reviews aligned with ITIL Problem Management — fact-based analysis, clear ownership, timely resolution
- Serve as the customer-facing technical lead for RCA discussions, updates, and formal deliverables within defined SLA timelines
- Analyze logs, telemetry, and incident trends across many issues to find recurring failure patterns — then influence teams across the organization to eliminate them
- Present findings, risks, and recommendations to senior internal leadership and customer stakeholders, backed by data you own end to end
- Drive Continuous Service Improvement initiatives that measurably reduce repeat incidents and investigation toil through automation, tooling, and reporting
- Mentor teammates and elevate RCA quality standards as a senior individual contributor
Job requirements
- Minimum 8 years supporting complex, business-critical production environments, with a career centered on reliability
- Minimum 5 years leading technical RCA, post-incident reviews, or ITIL-aligned Problem Management across software, infrastructure, systems, or industrial technology domains
- Strong hands-on troubleshooting and data analysis across large-scale distributed systems, on-prem infrastructure, custom software, logs, telemetry, and incident datasets
- A track record of regular, ongoing customer interaction — you can tell us who you worked with, at what level, and how often — and of earning trust with executives, technical and non-technical alike
- Proven ability to run multiple high-priority investigations in parallel while influencing cross-functional teams, without direct authority, to close actions on time
- Bachelor’s degree in a technical field, or equivalent practical experience