Staff ServiceNow Platform Engineer

Job description

Job responsibilities

• Own and evangelize the strategic vision and multi-year roadmap for the ServiceNow platform across Zoox, aligning platform investment with business priorities
• Perform hands-on development, configuration, and architecture work directly on ServiceNow for strategic initiatives, complex integrations, and situations where speed, quality, or sensitivity call for it rather than…
• Serve as the primary business and technical owner directing a managed services vendor's day-to-day operations, holding them accountable to SLAs, quality, and roadmap commitments
• Manage and mentor two ServiceNow contractors (one Staff, one mid-level), assigning priorities, reviewing/co-developing their work, and ensuring it aligns with platform strategy and standards
• Own vendor lifecycle and platform governance: RFP/selection support, contract and SOW review input, onboarding, performance reviews, and architecture/release standards for both internal and vendor-delivered work

Job requirements

• 10+ years of experience working with ServiceNow, including 5+ years in a technical architecture/design capacity, with continued active hands-on development skills (flow designer, scripting, integrations, app development)
• Deep, current working knowledge of ServiceNow architecture across ITSM, ITOM, ITAM, IntegrationHub, and platform/app development — able to design and build solutions personally, not just review others' work
• Proven experience directing or governing a managed services provider or SI partner for a platform of similar scale and complexity
• Strong vendor management skills: SOW/SLA definition, performance reviews, escalation management, and commercial acumen
• Track record of building and presenting platform roadmaps and vision to executive or senior leadership audiences
• Certifications strongly preferred: Certified Technical Architect (CTA)
• Experience managing contractors or vendor teams: setting priorities, reviewing quality, and holding delivery accountable, while still being able to jump in and build when needed
• Excellent stakeholder management and communication skills across technical and non-technical audiences