Staff Software Engineer, Healthcare — Customer Experience

Job description

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who…

Job responsibilities

Lead the design and delivery of customer-facing applications that support ordering, tracking, and delivery operations.
Own major projects end to end: shaping user flows, making UX decisions, designing architecture and data models, implementing across the stack, and measuring results after launch.
Build fast feedback loops with customers through direct conversations, analytics, support signals, limited releases, and structured experiments.
Establish feature-flag, beta, phased-rollout, or other gradual-release practices that let us validate changes with a subset of customers before broad release.
Raise the quality bar for frontend UX, interaction patterns, accessibility, and product polish.
Partner with operations, supply chain, finance, and customer-facing teams to identify and solve high-impact user problems.
Improve reliability, testing, observability, and engineering practices across the applications you own.
Mentor engineers and help set product-minded technical standards across the team.

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Staff Software Engineer, Healthcare — Customer Experience

Job description

Job responsibilities

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