- Robot type
- Warehouse and Logistics
- Location
- WestboroughMassachusettsUSA
- Job type
- Customer Success
- Posted
- Oct 12, 2026
Support Engineer III, Amazon Robotics IT Service Management
Job description
Are you passionate about building and maintaining the IT infrastructure behind some of the most advanced robotics and manufacturing operations in the world? The Robotics IT Service Management team is looking for a Support Engineer III to help design, implement, and support critical systems across Linux environments, lab buildouts, and manufacturing workflows. This is a hands-on role where you will serve as a technical point of contact for cross-functional partners in R&D, engineering, and operations. With Amazon's robotics program expanding rapidly, this is a compelling time to join a team that goes well beyond traditional IT support.
- Provide white glove, hands on support for end user and…
Job requirements
- Experience troubleshooting and debugging technical systems
- 2+ years of technical support experience
- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in…
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Experience with Linux systems administration
- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
- Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including…
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