Systems Engineer

Job description

Job responsibilities

• Monitor site uptime and health across the kiosk fleet, and drive the patterns behind repeat failures to zero;
• Troubleshoot hardware in the yard — edge compute, cameras, ID readers, displays, networking, power, enclosure — remotely where possible and on-site when it isn’t;
• Contribute to the next kiosk hardware revisions: component and layout changes, downstream impact on enclosure and access-control hardware, and power resilience including UPS sizing and failover;
• Own factory acceptance testing with our hardware manufacturers and site acceptance testing for new site launches;
• Deliver site-specific solutions, including integrating our access-control platform with customer-operated security and video management systems;
• Build configuration utilities and automation so a kiosk goes from crate to live without a specialist, and maintain the kiosk documentation — interconnect, network, power, accessories — plus on-call runbooks; and
• Participate in an on-call rotation, and help improve monitoring and alerting for field hardware.

Job requirements

• 3+ years in systems engineering, field engineering, edge infrastructure, IT infrastructure, or a similar hands-on role supporting production hardware in the field;
• Hands-on experience supporting Ubuntu or other Linux-based systems, including remote access, log review, and command-line troubleshooting;
• Demonstrated ability to troubleshoot across hardware, firmware, operating systems, networks, and applications, and to isolate a root cause rather than swap parts until it works;
• Working knowledge of Ethernet networking, IP addressing, switching, VLANs, VPNs, and cellular connectivity;
• Practical understanding of PoE, power supplies, power distribution, UPS and backup power, and recovery from power interruptions and brownouts;
• Experience supporting fleets of remote, unattended, or distributed systems, including remote monitoring, alerting, and recovery;
• Experience with IP cameras and access control hardware — installation, configuration, aiming, and calibration;
• Scripting ability sufficient to automate configuration and provisioning tasks (Python, Bash, or similar);