Technical Program Manager, Vehicle Programs

Job description

Job responsibilities

• Fleet Hardware Health: Take ownership of the hardware health, reliability, and operational readiness across the active deployed fleet of vehicles throughout their post-deployment lifecycle.
• Field Quality & Performance KPIs: Define, establish, and continuously monitor Key Performance Indicators (KPIs) associated with field quality performance, component failure rates, and fleet uptime.
• Issue Escalation & Signals: Provide clear technical signals on hardware and embedded firmware issues observed in the fleet that require engineering investigation or remediation.
• Service part coordination: Establish and optimize robust processes for service parts provisioning, buffer stocking, and supply replenishment in coordination with Supply Chain and Operations teams.
• RMA & Quality Processes: Fortify Return Merchandise Authorization (RMA) workflows, failure analysis (FA) procedures, and feedback loops in close collaboration with Quality and Manufacturing teams.
• Aftersales & Lifecycle Support: Support comprehensive aftersales activities from a vehicle hardware perspective, including field service documentation, development of service and diagnostics tooling, and technical…
• Risk & Cross-Functional Alignment: Identify, catalog, and report on risks to fleet sustainment.
• Proactively remove roadblocks, align priorities across cross-functional partners, and provide clear programmatic status reporting for leadership.

Job requirements

• Based near an Aurora office, preferably Pittsburgh, PA or Dallas, TX.
• Ability to travel, up to 25%
• Experience in program management and operations of highly technical initiatives
• Ability to break complex projects down to manageable milestones and deliver them in a successful and timely manner
• Strong ability to communicate (verbal and written) succinctly and effectively to various global audiences at all levels, from line engineers to partners to C-level executives
• Master collaborator -- unflappable with impeccable attention to detail and organization, ability to influence, motivate, and generate goodwill with teammates while juggling multiple projects at once and not letting the…
• Experience building project plans and roadmaps with clear dependency management
• Demonstrated direct impact through the design, development, and launch of exceptional products and programs