Technical Publications Operations Manager

Job description

Job responsibilities

• Own department-level Jira intake, triage, workflow governance, and priority routing for Technical Publications work.
• Decide how work is sequenced and staffed when program priorities compete.
• Own the department’s view of workload, throughput, blockers, delivery risk, and capacity across the work portfolio.
• Reallocate writers against changing program demand and escalate only the conflicts that genuinely require leadership decision.
• Build and maintain the reporting and operating metrics that leadership uses to assess department performance and staffing needs.
• Run recurring execution reviews, planning sessions, and follow-up to completion.
• Coordinate with Mission Readiness, Engineering, Program Management, Training, ILS, Support, and Product to keep publication work aligned with program schedules.

Job requirements

• 5+ years of experience in operations, program management, resource planning, or workflow ownership in a technical environment.
• Experience owning intake, prioritization, throughput tracking, or resource allocation for a multi-stakeholder team.
• Experience driving execution across teams where you did not have direct reporting authority.
• Experience using Jira or a comparable work-management system as an operating system of record.
• Ability to make timely, evidence-based resourcing and prioritization decisions.
• Willingness to make and defend firm staffing and sequencing decisions among programs with competing priorities.
• Must be eligible for Secret and higher security clearance (US).
• Experience in aerospace, defense, robotics, autonomy, manufacturing, or another complex technical environment.