Technical Security Application Engineer, Manufacturing

Job description

Job responsibilities

• Install, configure, test, and troubleshoot access control hardware (readers, controllers, door hardware, panels, credentials) and video surveillance hardware (cameras, intercoms, emergency intercoms).
• Perform application-level configuration and administration of access control and video management systems.
• Diagnose and resolve system, hardware, and network-related issues, escalating complex problems as needed.
• Support the deployment, commissioning, and upgrade of technical security systems across sites.
• Coordinate with vendors and integrators on installations, service calls, warranty issues, and system upgrades.
• Assist in managing small-to-medium technical security projects, including scheduling, tracking tasks, and reporting status to stakeholders.
• Perform preventative maintenance and health checks to ensure system uptime and reliability.
• Configure and troubleshoot networking components supporting security systems (IP addressing, VLANs, switches, PoE, basic firewall/port configuration- in collaboration with Network Engineering teams).

Job requirements

• 5+ years of hands-on experience installing, configuring, and troubleshooting physical access control and/or video surveillance systems.
• Extensive experience with Genetec Security Center.
• Certification in Omnicast and Synergis.
• Experience troubleshooting hardware, cabling, and low-voltage systems.
• Ability to read and interpret wiring diagrams, floor plans, and technical documentation.
• Experience working with vendors and integrators on installations and service.
• Strong communication skills with the ability to update stakeholders on technical work and project status.
• Strong organizational skills, attention to detail, and a proactive problem-solving mindset.