Technical Support Engineer

Job description

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

Serve as VRE's senior technical authority for real-time troubleshooting of complex hardware and software issues affecting the autonomous vehicle fleet, partnering with onboard, platform, and cloud engineering teams to…
Design, build, and own the internal tools that scale VRE's troubleshooting capability, from requirements through deployment and ongoing support.
Own troubleshooting SOPs, runbooks, and the team's knowledge base, and drive them toward structured formats that VRE's own tooling and automation can consume directly.
Identify recurring gaps in troubleshooting, triage, and escalation workflows, and independently prioritize and build the tooling or process fixes that close them
Mentor and develop other VRE engineers and technicians, setting the technical bar for both troubleshooting practice and tooling/software quality on the team

5+ years of hands-on experience troubleshooting complex hardware and software systems in a live, real-time production or field support environment
2+ years of software development experience (Python, Go, TypeScript, or C++), including designing, shipping, and maintaining internal tools or services end-to-end.
5+ years administering and troubleshooting Linux systems in a support capacity
Demonstrated experience mentoring or developing less experienced technical staff
Strong technical writing skills, with experience authoring documentation (SOPs, runbooks, design docs, or similar) relied on by a team
Proven ability to operate independently and make sound engineering and operational decisions under time pressure in a safety-critical environment.
Ability to write clear and concise incident summaries for stakeholders and translate engineering constraints into operational guidance for non-technical Ops leads.
Prior automotive or autonomous vehicle experience, including sensor systems (lidar, radar, cameras)