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Zipline

Robot type
Drone
Location
South San FranciscoCaliforniaUSA
Job type
Business Operations
Posted
Sep 16, 2026
Internship

Technical Writer Intern

Job description

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who…

Job responsibilities

  • Documentation Quality: Help review and improve manuals, procedures, guides, and other content for clarity, accuracy, completeness, consistency, timeliness, and usability.
  • Training and Guide Refresh: Update materials to reflect current product behavior, use timeless language, and broaden content for the audiences and products it serves.
  • Information Architecture: Improve site navigation and content structure around user tasks and workflows so readers can reach the right information more easily.
  • Troubleshooting Guide Structure: Reorganize troubleshooting pages so context, prerequisites, and supporting information lead clearly into step-by-step guidance.
  • Contributor Onboarding: Simplify onboarding documentation by clarifying prerequisites, setup, contribution guidelines, review expectations, and the path from a proposed change to published content.
  • Technical Understanding: Read technical source material, ask questions about how systems and processes operate, and help identify documentation gaps or opportunities for improvement.
  • Review and Collaboration: Work with technical writers, engineers, and operations partners to validate accuracy, check clarity and page flow, and incorporate feedback.

Job requirements

  • Experience with version-controlled documentation workflows or content management systems.
  • Experience creating documentation for software, hardware, operations, or other complex technical domains.
  • Experience using AI tools to draft, edit, or review content, with an interest in developing responsible editorial workflows.
  • Interest in robotics, aviation, logistics, service operations, or other technical products.
Apply on Zipline websiteSave

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