User Experience Designer: Hardware Systems

Job description

Job responsibilities

• Design end-to-end user experiences across physical and digital touchpoints, including aircraft, pods, docks, loading workflows, partner infrastructure, operator tools, and customer-facing moments.
• Translate complex system behavior into clear interaction models, user journeys, service flows, and product requirements.
• Partner with Engineers and Industrial Designers to define physical interactions, affordances, feedback, status communication, and error recovery.
• Work with Digital Product teams to ensure consistency between physical systems behavior and software interfaces.
• Conduct field research with operators, partners, customers, technicians, and internal teams to understand real-world workflows and pain points.
• Identify design opportunities across system hardware, software, service, and operations.
• Help prioritize user needs and translate them into product requirements.
• Prototype and test interaction concepts quickly, using whatever fidelity is appropriate: sketches, diagrams, click-through prototypes, physical mockups, or in-field simulations.