- Robot type
- Warehouse and Logistics
- Location
- WilmingtonNorth CarolinaUSA
- Job type
- Business Operations
- Posted
- Jul 14, 2026
- Salary
- $96,000–$132,000 a year
Full-time
UX Researcher
Job description
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters.
Job responsibilities
- Conduct Resonance Testing : Design and execute resonance testing to gauge user reactions, emotional responses, and alignment with proposed design concepts for robotics interfaces and software.
- Perform Concept Validation : Plan and conduct studies to validate design concepts, ensuring they meet user needs and business objectives within the supply chain and robotics context.
- Execute Usability Testing : Develop and lead usability testing sessions for prototypes, existing systems, and new features, identifying pain points and opportunities for improvement.
- Gather User Insights : Use qualitative and quantitative methods, such as interviews, surveys, and observations, to understand user behaviors, preferences, and challenges in interacting with robotic systems.
- Analyze and Synthesize Data : Translate research findings into clear, actionable insights through reports, presentations, and visualizations to guide design and development teams.
- Collaborate with Cross-Functional Teams : Work closely with UX designers, product managers, and engineers to integrate research insights into product development and refine user experiences.
- Advocate for Users : Champion user-centered design principles, ensuring user needs are prioritized throughout the product lifecycle.
- Stay Current with Trends : Keep up-to-date with UX research methodologies, supply chain technologies, and robotics trends to inform research practices.
Job requirements
- Experience : Minimum of 2 years of professional experience in UX research, ideally with exposure to technical systems, robotics, or supply chain industries.
- Education : Bachelor’s degree in Human-Computer Interaction, Psychology, Design, Anthropology, or a related field. A Master’s degree is a plus.
- Technical Skills : Proficiency in UX research methodologies, including resonance testing, concept validation, and usability testing.
- Experience with research tools such as Miro, UserTesting, Lookback, or similar platforms for conducting and analyzing studies.
- Familiarity with data analysis tools (e.g., Excel, SPSS, or Tableau) for quantitative research.
- Knowledge of supply chain operations or robotics systems is a plus.
- Soft Skills : Strong analytical skills to interpret complex data and derive meaningful insights.
- Excellent communication and presentation skills to share findings with diverse stakeholders.