VP of IT Infrastructure & Operations

Job description

Job responsibilities

• Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals, owning budget, vendor selection, contract decisions and key technology investment prioritization.
• Partner with engineering, security, operations, HR, finance, facilities and growth teams to ensure IT enables business expansion and robotics innovation.
• Lead IT planning for new markets, facilities, acquisitions, and major company initiatives.
• M&A - lead IT diligence and IT integration strategy and execution, ensuring a seamless integration phase with minimal disruption to the business.
• Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability.
• Implement collaboration, productivity, and ERP systems that support cross-functional teams.
• Support IoT and edge-device deployments critical to robotics delivery operations.
• Partner with security leaders to define and drive access controls, identity management, segregation of duties, endpoint protections, and incident response.

Job requirements

• 15+ years in IT infrastructure and operations, with 8+ years in leadership.
• Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies.
• Experience managing live operations across multiple time zones and supporting rapid operational expansion.
• Deep expertise in networking, cloud platforms, identity management, and enterprise systems.
• Track record of hiring and scaling IT teams and infrastructure.
• Excellent communication, leadership and vendor management skills.
• Known for responsiveness, reliability, and strong follow-through: keeps commitments, communicates promptly, and consistently closes the loop with cross-functional partners.
• Canada - ALL: $230 - 310K CAD (Base)