Additive Manufacturing Service Supervisor

Job description

Job responsibilities

• Lead daily service operations with accountability for safety, equipment availability, maintenance execution, and production support.
• Establish daily priorities and allocate service resources based on production requirements, equipment condition, quality impact, safety, and business priorities.
• Ensure preventive, predictive, corrective, and emergency maintenance activities are executed safely, effectively, and in accordance with established procedures.
• Monitor equipment status, downtime, maintenance workload, and production impacts to identify risks before they affect production commitments.
• Maintain effective shift handoffs and ensure equipment issues, repair status, risks, and outstanding actions are clearly communicated across shifts and functions.
• Monitor and maintain spare parts inventory, escalating potential shortages before they happen.
• Hire, train, coach, and develop a team of Service Specialists supporting additive manufacturing operations.
• Establish clear expectations for safety, quality, productivity, technical execution, and professional conduct.

Job requirements

• Ability to lawfully access information and technology that is subject to US export controls
• Proven leadership in high-reliability, high-accountability manufacturing or technical environments.
• Demonstrated ability to build teams, establish standards, develop technical talent, and deliver results under pressure.
• Experience managing employee performance, providing feedback, and holding teams accountable for safety, quality, and execution.
• High ownership mindset with a bias toward action, accountability, and continuous improvement.
• Experience leading maintenance, service, manufacturing, or technical operations in a complex automated environment.
• Significant hands-on experience troubleshooting and maintaining complex manufacturing equipment.
• Experience with mechanical, electrical, automation, machine controls, and system-level troubleshooting.