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Shield AI

Robot type
Drone · Defense
Location
San DiegoCaliforniaUSA
Job type
Customer Success
Posted
May 28, 2026
Salary
$152,000–$318,000 a year
Full-time

Applications Engineer, Learning & Development- Open Level (R5053)

Job description

In this role, you will become a deep expert in the Hivemind software stack and serve as a trusted resource for customers learning to build autonomy with Hivemind. You will develop and maintain training materials, deliver instructor-led training, and help translate product complexity into clear, effective, mission-relevant learning experiences.

You will also work closely with internal engineering, product, and go-to-market teams to ensure training content stays aligned with the latest product capabilities and field feedback. This role is ideal for someone who enjoys teaching, building, and solving technical problems at the intersection of software, autonomy, and customer success.

Job responsibilities

  • Become an expert user of the Hivemind software stack and workflows
  • Lead in-person and hands-on customer training engagements for Hivemind software
  • Develop, maintain, and continuously improve high-quality technical training materials, guides, labs, and instructor-led content
  • Train customer engineers and technical teams to effectively use Hivemind software and build autonomy applications
  • Help customers troubleshoot software usage issues and support debugging of in training contexts
  • Collaborate closely with engineering and product teams to incorporate customer feedback into training content and product improvements
  • Develop and maintain technical documentation and learning resources that help scale customer adoption
  • Help define best practices for autonomy training and customer enablement across Shield AI deployments

Job requirements

  • Bachelor’s degree in Engineering, Computer Science, or a related technical field
  • 5+ years of relevant experience
  • 3+ years of experience in an applications engineering, integration engineering, solutions engineering, technical training, technical enablement, or similarly customer-facing technical role
  • Strong technical background in software engineering
  • Strong proficiency with modern C++
  • Experience with Python in a professional setting
  • Excellent communication, presentation, and interpersonal skills
  • Strong problem-solving and analytical skills
Apply on Shield AI websiteSave

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