- Robot type
- Humanoid
- Location
- San JoseCaliforniaUSA
- Job type
- IT
- Posted
- Sep 29, 2026
- Salary
- $85,000–$125,000 a year
AV Operations Specialist
This job has closed.
FIGURE is no longer taking applications for this role. See open roles at FIGURE or browse similar open jobs.
Job description
As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics.
Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.
Job responsibilities
- Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training.
- Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc).
- Assist in building and documenting standards and IT policies across the company.
- Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.
- Act as backup point of contact for AV support when lead is unavailable.
Job requirements
- 2-3 years in IT or AV support, operations or installation, including experience in:
- AV/VC systems knowledge in a corporate environment.
- Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.
- Proficiency with Windows, Mac and Linux operating systems.
- Experience managing Google Workspace and Okta IDP.
- Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).
- Excellent customer service, problem solving and teamwork abilities.
- Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM.
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